Our Reliable 14-Day Satisfaction Guarantee
At zegna.to, customer satisfaction is our highest priority. We stand behind the quality of our old-money–inspired replica fashion pieces and are committed to providing a smooth, confident, and trustworthy shopping experience.
Return Terms
To qualify for a return—whether it’s clothing, shoes, bags, or accessories—the item must be returned in the exact condition in which it was received.
This means the item must be:
- Unworn and unused
- In its original packaging
- With all original tags (if applicable)
- Accompanied by a valid receipt or proof of purchase
Eligibility for Returns
Returns are accepted only under the following circumstances:
- You received a damaged item
- You received a non-functioning item
- You received the wrong item
Because zegna.to provides real product photos, detailed descriptions, and accurate sizing information for every product, we do not accept returns for reasons other than those listed above.
However, exceptions may be reviewed on a case-by-case basis.
If the item arrives in good condition and matches the description, refund requests will not be approved.
Refund Processing Time
Once we receive and inspect your returned item, we will notify you of the result.
If approved, the refund will be issued to your original payment method.
Please note that banks or card issuers may take 3–7 business days to process and post the refund.
Return Shipping Costs
- Buyers are responsible for return shipping costs.
- If an exchange is approved and a replacement item is sent, zegna.to will cover the shipping cost of the replacement.
How to Start a Return or Refund
To initiate a return, please contact our support team (available 24/7).
If we are temporarily unavailable, email us and we will respond as soon as possible.
Customer satisfaction and long-term trust are at the core of zegna.to.
PayPal Payments
1. Contact Us First
If you encounter any issues with your order, please contact us before opening a dispute. We aim to resolve all matters quickly, fairly, and professionally.
2. PayPal Protection Notice
Please note that PayPal Purchase Protection does not cover replica or inspired products.
Reaching out to us directly is the most effective way to ensure a smooth resolution.
3. Important Reminder
When communicating with PayPal, do not mention terms such as “replica” or “copy.”
Simply state that you purchased a standard fashion item to avoid unnecessary complications.
zegna.to Shipping Policy
At zegna.to, we take every step to ensure your old-money–style fashion pieces are processed, packaged, and delivered safely and discreetly.
Delivery Guarantee
If your package is lost or fails to arrive, zegna.to will cover the cost of reshipment.
Your peace of mind is fully protected.
Shipping Responsibilities
- Accurate Shipping Information
Buyers are responsible for providing correct shipping details at checkout. - Customs Duties & Import Fees
Any applicable customs duties or import taxes are the buyer’s responsibility. - Low-Value Gift Declaration
To reduce customs risk, all packages are declared as low-value “Gifts.” - Shipping Origin
Orders are shipped directly from our Hong Kong warehouse. - Tracking Information
A tracking number will be emailed once your order has shipped. - Tracking Activation
Please allow up to 5 business days for tracking updates to appear. - Customs Delays
Some countries may experience customs delays. We appreciate your patience.
Shipping Costs
We offer:
- Free Standard Shipping
- Paid Express Shipping
Final shipping costs are automatically calculated at checkout based on destination and region.
Order Processing Time
Orders are processed within 2–4 business days after payment confirmation.
Processing times may be slightly longer during peak seasons.
Estimated Delivery Times
- Express Shipping: 6–8 business days
- Standard Shipping: 10–15 business days
Some items may require additional time depending on demand or product category.
Important Notice
During holidays or global logistics disruptions, delivery times may extend.
We will always do our best to ensure timely and secure delivery.