Welcome to zegna.to.
The zegna.to website (the “Site”) is comprised of various web pages operated by zegna.to. zegna.to is offered to you on the condition that you accept, without modification, the terms, conditions, and notices contained herein (the “Terms”). Your use of the zegna.to website constitutes your agreement to all such Terms. Please read these Terms carefully and retain a copy for your reference.
zegna.to offers a curated selection of old money–inspired replica fashion products, including refined shoes, classic clothing, elegant bags, watches, and accessories. Our collection focuses on timeless silhouettes, understated luxury, and heritage aesthetics at accessible prices.
Privacy
Your use of the zegna.to website is subject to zegna.to’s Privacy Policy, which governs how we collect, use, and protect your personal information. Please review the Privacy Policy carefully to understand our data practices.
Telephone Consumer Protection Act (47 U.S.C. § 227)
TCPA-Compliant
Click to access tcpa-rules.pdf
Electronic Communications
Visiting zegna.to or sending emails to us constitutes electronic communication. You consent to receive electronic communications from us and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically—whether via email or on the Site—satisfy any legal requirement that such communications be in writing.
PayPal Payments
1. Contact Us First
If you experience any issues with your purchase, please contact us before opening a PayPal dispute. We will work with you to determine the most efficient and fair solution.
2. PayPal Protection
PayPal offers purchase protection; however, it does not cover replica products. If any issues arise, contacting zegna.to directly is the most effective way to resolve them.
3. Important Note
If you purchased a replica item, please do not mention “replica” or “copy” when opening a PayPal dispute. Simply state that you purchased a regular item. This helps avoid unnecessary complications and allows the issue to be handled smoothly.
Return & Refund Policy
Our 14-Day Satisfaction Guarantee
At zegna.to, customer satisfaction is our priority. We offer a 14-day satisfaction guarantee for eligible returns to ensure a confident shopping experience.
Terms of Returns
To be eligible for a return, your item—whether shoes, clothing, bags, watches, or accessories—must be:
- Unworn and unused
- In its original packaging
- With all original tags (if applicable)
- Accompanied by a valid receipt or proof of purchase
When Can You Return an Item?
Returns are accepted only if:
- You received a damaged or defective item
- You received the wrong item
As zegna.to provides detailed product photos, descriptions, and videos prior to purchase, returns are not accepted for reasons beyond those listed above.
Exceptional cases may be reviewed at our discretion.
If the item arrives in proper condition and functions as described, refund requests will not be accepted.
Refund Crediting Time
Once your returned item is received and inspected, you will be notified of the approval or rejection.
If approved, the refund will be issued to your original payment method.
Please allow 3–7 business days for banks or card issuers to process the refund.
Shipping Costs for Returns
- Return shipping costs are the buyer’s responsibility
- If an exchange is approved, zegna.to will cover the shipping cost for sending the replacement item
How to Initiate a Return or Refund
To request a return or refund, please contact our customer support team, available 24/7.
If we are temporarily unavailable, kindly email us and we will respond as soon as possible.
Your satisfaction remains at the core of everything we do.
No Unlawful or Prohibited Use / Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use the Site strictly in accordance with these Terms.
As a condition of using the Site, you agree not to use zegna.to for any unlawful or prohibited purpose.
You may not:
- Use the Site in any way that could damage, disable, or impair it
- Interfere with other users’ access to the Site
- Attempt to obtain materials or information through unauthorized means
All content on the Site—including text, graphics, logos, images, and software—is the property of zegna.to or its content suppliers.
You may not:
- Modify, publish, transmit, reverse-engineer, distribute, or sell any Site content
- Create derivative works or exploit Site content for commercial use
Your use of the Site does not grant ownership rights to any protected materials. Content is provided strictly for personal, non-commercial use, and all copyright and proprietary notices must remain intact.